Effective Date:March 29, 2025
Business Name: NeoVitale
Website: https://neovitale.com/
Contact Email: info@neovitale.com

• Introduction

  At NeoVitale (“we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with Law No. 81/2018 on Electronic Transactions and Personal Data in Lebanon. By accessing or using our website, you agree to the terms of this Privacy Policy.
  
  

• Data We Collect

  We may collect the following types of personal data:
  • Full Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (processed through secure third parties)
  • Purchase History
  • IP Address and Device Information
  • Cookies and Usage Data
  
  

• How We Use Your Data

  Your personal data is used to:
  • Process and deliver your orders
  • Communicate with you about orders, products, and promotions
  • Improve our website and services
  • Respond to your inquiries or support requests
  • Prevent fraud and ensure secure transactions
  • Comply with legal obligations
  
  

• Legal Basis for Processing

  We process your personal data based on your explicit consent and as necessary to fulfill a contractual obligation (e.g., order fulfillment). Where required, we may also process data to comply with legal obligations.
  
  

• Sharing Your Data

  We do not sell your personal data. However, we may share data with:
  • Payment gateways
  • Delivery partners
  • IT and customer support services
  • Government authorities when legally required
  
  We work with third-party service providers that are expected to handle personal data responsibly and in accordance with applicable privacy standards.
  
  

• Cross-Border Data Transfer

  Your personal data may be stored or processed outside Lebanon. In such cases, we use our best efforts to work with third-party service providers who implement appropriate safeguards to protect your data.
  
  

• Your Rights

  You have the right to:
  • Access your personal data
  • Request correction or deletion
  • Withdraw your consent at any tim
  • Object to processing or request restriction of processing
  
  To exercise your rights, or if you have concerns about your personal data, please contact us at: info@neovitale.com.
  
  

• Data Retention

  We retain your data only for as long as necessary to fulfill the purposes described in this policy, or as required by law.
  
  

• Security

  We implement technical and organizational measures to protect your personal data against unauthorized access, disclosure, or loss.
  
  

• Cookies

  We use cookies to improve user experience and track site performance. You may manage your cookie preferences through your browser settings.
  
  

• Updates to This Policy

  We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated Effective Date. Changes take effect immediately upon posting. We encourage users to review this page periodically to stay informed about how we protect their personal data.
  
  

• Contact Us

  If you have any questions or concerns about this policy or your data, please contact us at: Email: info@neovitale.com Address: Jal el Dib – High Street – Abou Jaoude Building- Third Floor