Thank you for your shopping at Neovitale. we are committed to ensuring your satisfaction with every purchase. However, we understand that sometimes returns and exchanges may be necessary. Please read our online Return and Exchange Policy below to help you understand the conditions and process.

• Eligibility for Returns and Exchanges

  Unopened cosmetics and personal care items may be returned within 3 days for a refund or exchange.
  
  

• Conditions for Return/Exchange

  • Items must be returned with a valid proof of purchase (e.g., receipt, order confirmation email).
  • Products must be in original, unused condition with all packaging and labels intact
  • Returns or exchanges for items that are damaged or unfit for resale may not be accepted.
  
  

• Non-Returnable Items

  The following items are non-returnable:
  • Custom orders or special requests.
  • Sale items
  • Opened or used products, unless defective or damaged
  • Items purchased with a gift card.
  
  

• Refunds

  Refunds for eligible returns will be issued in cash.
  
  

• Exchanges

  • Exchanges will be processed based on product availability
  • Exchanges are accepted once per order number.
  • If there is a price difference for the exchange, it shall be paid in cash.
  • If you need to exchange an item for a different product, please follow the return process for a refund and then purchase the new product separately.
  
  

• How to Make a Return or Exchange

  • If you receive a damaged or defective item, please contact our customer support team immediately at +961 81 122330
  • To initiate a return or exchange for items purchased online, please reach out to our customer support team at +961 81 122330 or email: info@neovitale.com and visit us (Jal el Dib – High Street – Abou Jaoude Building- Third Floor) during opening hours within 3 days of your purchase.
  
  

• Exceptions

  Returns or exchanges may be refused if products are not in their original condition or if they do not meet the criteria outlined above.
  
  

• Gift Card

  • By using your gift card, you acknowledge and accept all terms and conditions available online at neovitale.com. This card holds no cash value and cannot be refunded or exchanged for cash.
  • The balance on the gift card may be used for merchandise purchases on the neovitale.com website until it is fully depleted or until the card expires.
  • To check the remaining balance of your gift card, please contact our customer service team.
  • Please note that if your gift card is lost or stolen, it cannot be replaced or refunded.
  
  

• Contact Us

  If you have any questions or need assistance, please contact our customer service team at:
  Email: info@neovitale.com
  Phone: +961 81 122330
  Operating Hours: Monday to Friday 8:00 AM to 4:00 PM
  
  Thank you for choosing Neovitale. We appreciate your trust in us and strive to provide you with the best service and quality products